Reapit powers many UK estate and letting agencies. Compare how Zenancy handles maintenance, HMO compliance, and contractor workflows differently.
Reapit is the backbone of many UK estate agency groups — lettings, sales, property management, and financial reporting in one ecosystem with decades of industry entrenchment. Zenancy solves a narrower but painful problem: running maintenance-heavy portfolios compliantly without losing tickets in CRM side-modules or external tools.
Honest assessment: if your agency lives in Reapit for applicant matching and branch KPIs, Zenancy will not replace that. If your managed portfolio team spends hours chasing contractors and proving compliance, Zenancy addresses what Reapit treats as a feature checkbox.
| Feature | Zenancy | Reapit |
|---|---|---|
| Full agency CRM (sales + lettings) | No | Yes |
| Applicant and viewing pipeline | No | Yes |
| AI maintenance triage | Yes | No |
| QR/NFC tenant fault reporting | Yes | Limited |
| Compliance RAG per property | Yes | Limited |
| HMO-first room tracking | Yes | Limited |
| Contractor dispatch workflow | Yes | Yes |
| Dual invoicing with markup | Yes | Limited |
| Branch-level agency reporting | No | Yes |
| Certificate expiry tracking | Yes | Yes |
Reapit agencies commonly add Fixflo for tenant reporting because CRM maintenance modules prioritise record-keeping over speed. Zenancy inverts that: maintenance is the core workflow, with property and compliance context attached to every ticket.
| Compliance need | Zenancy | Reapit |
|---|---|---|
| Gas safety CP12 renewal | RAG status + alerts | Certificate store |
| EICR five-year cycle | RAG + property link | Certificate store |
| HMO licence conditions | Room-level tracking | Custom setup |
| Repair obligation evidence | Ticket audit trail | Maintenance log |
| Pre-possession compliance check | Automated gate | Manual review |
When eviction rules require clean compliance history, operational evidence matters. Zenancy ties open disrepair tickets to compliance RAG so you see risk before serving notice.
Reapit remains the right CRM for agency groups needing branch reporting, sales-lettings integration, and enterprise support. Zenancy is the right operations layer when managed portfolios — especially HMOs — generate compliance and maintenance risk that CRM side-modules cannot contain. See best UK property software for the full market picture.
No — and it does not try to. Reapit covers applicant tracking, viewings, offers, sales progression, and agency-wide reporting. Zenancy targets property operations after instruction: maintenance, compliance, contractors, and HMO management. A typical agency would keep Reapit for CRM and add Zenancy for managed portfolio operations.
Reapit includes maintenance modules, but many agencies still bolt on Fixflo for tenant reporting. Users report maintenance feels secondary to CRM workflows. Zenancy is maintenance-native with AI triage and QR/NFC reporting built in.
Zenancy is HMO-first: room-level data, shared-area maintenance, licence condition tracking, and compliance RAG. Reapit can model HMOs but requires configuration and often external compliance tracking for HMO licensing complexity.
Approaches vary by agency size. Some run Zenancy on managed portfolios while Reapit handles lettings-only stock. Property sync and data duplication should be planned explicitly — Zenancy is strongest when it is the operational source of truth for managed units.
Reapit's enterprise pricing suits established agencies with multi-branch operations. Smaller portfolio landlords and specialist HMO operators often find Reapit oversized. Zenancy pricing aligns with operational complexity rather than branch count.
General information only — not legal advice. Laws change; verify against current legislation and seek professional advice for your situation.
Zenancy for agents
Gas safety, EICR, EPC, HMO licences — red-amber-green status for every certificate, every property. Expiry alerts before they become fines.